how to order
products
artwork design
billing & payment
delivery & collection
myT policy
HOW TO ORDER
- How do I
place my order?
All orders can be made online through email, authorized myT agent and at myT showroom. Before placing your order, you have first confirm your order details such as design and product specification/details.
- How do I
confirm my order?
You are required to pay the deposit 50 % or full payment for free delivery nationwide to Maybank account no 564801010894 (myT industry) and select all the necessary information of your order, including attaching your finalize artwork, selecting the material type, printing requirement and finally, email to send the order to us. We will send the order confirmation to your e-mail before we start to process the order.
- How long does
it take to process my order?
Please click here for process duration.
- Can I cancel
or change my order?
Order cancellations must be done within 24 hours after placing an order . There will be a 25% cancellation fee based on the price of the order. You can call our Customer Service at 017 280 3780 .
- How can I
keep track of my orders and my balance?
Call our Customer Service at 017 280 3780 and check your order number.
- What do I do
if I am dissatisfied with my order?
If you are not satisfied with any product, please call our Customer Service within 8 days of receiving your order. Please specify your order, and reason for dissatisfaction.
PLEASE NOTE: We are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, myT does not review artwork/documents for content or spelling after confirmation has been made. All myT orders are made-to-order. As such , myT resources will not accept a return unless the order is defective or the wrong item(s) is received. We will not accept returns based on size discrepancies or color discrepancies arising from viewing the item(s) on our website and printed material. We will not accept a returned order that has been washed or worn.
- What should I
do if I do not receive my order within the estimated delivery date?
Call our Customer Service at 017 280 3780 to check your order status.